Bet Jeli Privacy Policy — Your Data, Protected

1. Introduction

Bet jeli takes your privacy seriously. This Privacy Policy describes how Jeli Gaming Ltd ("bet jeli", "we", "us" or "our") collects, uses, stores and protects the personal data of players who register and use the bet jeli platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

When you create an account on bet jeli, you are trusting us with your personal information. We do not take that trust lightly. Every data practice described in this policy has been designed with the goal of giving you a safe, transparent and fair experience on the bet jeli platform.

This policy applies to all personal data collected through the bet jeli website at bet-jeli.vip, the bet jeli mobile application and any other services operated by bet jeli. It does not apply to third-party websites or services that may be linked from the bet jeli platform.

2. Data We Collect

Bet jeli collects personal data that is necessary to operate your account, process transactions and comply with legal obligations. The categories of personal data we collect include:

Bet jeli only collects data that is genuinely necessary for the purposes listed above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions or religious beliefs unless specifically required by law.

3. How We Collect Data

Bet jeli collects your personal data through several channels depending on how you interact with the platform:

• Direct registration: When you create a bet jeli account, you provide your name, date of birth, email address and phone number directly through the registration form.
• KYC verification: When you submit identity documents to verify your account, bet jeli collects the information contained in those documents, including your photo ID and proof of address.
• Transactions: When you make a deposit or withdrawal on bet jeli, transaction data is generated and recorded, including the payment method reference and transaction amount.
• Platform usage: As you use the bet jeli platform, technical and usage data is automatically collected through cookies, log files and similar tracking technologies.
• Support interactions: When you contact the bet jeli support team via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Third-party verification: Bet jeli may receive data about you from identity verification providers and fraud prevention services as part of the KYC process.

4. How We Use Your Data

Bet jeli uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways bet jeli uses your personal data are:

• To create and manage your bet jeli account, including verifying your identity and age.
• To process deposits and withdrawals and maintain accurate financial records.
• To provide customer support and respond to your enquiries and complaints.
• To detect and prevent fraud, money laundering and other illegal activity on the bet jeli platform.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To send you important account notifications, security alerts and service updates.
• To send you marketing communications about bet jeli promotions and offers, where you have given your consent to receive such communications.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To improve the bet jeli platform based on aggregated usage data and player feedback.

5. Sharing Your Data

Bet jeli does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Bet jeli shares transaction data with bKash, Nagad, Rocket and other payment service providers to process your deposits and withdrawals. These providers are bound by their own privacy policies and data security obligations.
• Identity verification providers: Bet jeli uses third-party KYC and identity verification services to verify your identity and age. These providers process your identity documents on our behalf under strict data processing agreements.
• Fraud prevention services: Bet jeli shares technical and usage data with fraud detection providers to identify and prevent fraudulent activity on the platform.
• Regulatory authorities: Bet jeli may be required by law to share your personal data with regulatory authorities, law enforcement agencies or courts. We will only do so where legally required and will inform you where permitted by law.
• Group companies: Bet jeli may share data with affiliated companies within the Jeli Gaming group for internal administrative purposes, subject to the same privacy protections described in this policy.

6. Payment Data

Bet jeli processes payments through trusted local payment providers including bKash, Nagad and Rocket. When you make a deposit or withdrawal on bet jeli, your payment is processed directly by the relevant payment provider. Bet jeli does not store your full mobile banking credentials or PIN on its own servers.

The payment data that bet jeli does retain includes your registered payment account reference (such as your bKash or Nagad number), transaction amounts, dates and reference numbers. This data is retained for financial record-keeping and regulatory compliance purposes.

All payment transactions on bet jeli are encrypted using SSL technology. Bet jeli's payment processing infrastructure is regularly reviewed to ensure it meets current security standards. If you suspect any unauthorised transaction on your bet jeli account, contact the support team immediately.

7. Cookies

Bet jeli uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences and analyse how the platform is used. The main types of cookies used by bet jeli are:

• Essential cookies: These are necessary for the bet jeli platform to function. They enable core features such as account login, session management and security. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Functional cookies: These remember your preferences on bet jeli, such as your language settings and display preferences, so you do not have to set them every time you visit.
• Analytics cookies: These help bet jeli understand how players use the platform by collecting aggregated, anonymised usage data. This information is used to improve the platform and fix issues.
• Security cookies: These help bet jeli detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bet jeli platform. For more information about managing cookies, refer to your browser's help documentation.

8. Data Retention

Bet jeli retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction for regulatory and audit purposes.
• Support communications: Retained for up to three years from the date of the communication for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained for up to two years from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in to marketing communications, plus a reasonable period after opt-out for compliance purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bet jeli will securely delete or anonymise the data.

9. Data Security

Bet jeli implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet jeli platform.
• Encrypted storage of sensitive personal data on bet jeli's servers.
• Strict access controls ensuring that only authorised bet jeli personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the bet jeli platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert on suspicious activity in real time.

While bet jeli takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your bet jeli account has been compromised, please contact the support team immediately at [email protected].

10. Your Rights

As a player on bet jeli, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bet jeli support team at [email protected] with your request:

• Right of access: You have the right to request a copy of the personal data that bet jeli holds about you.
• Right to rectification: If any personal data bet jeli holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that bet jeli delete your personal data. Note that this right may be limited where bet jeli is required to retain data by law.
• Right to restrict processing: You have the right to request that bet jeli restricts the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

Bet jeli will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

11. Minors

The bet jeli platform is strictly for adults aged 18 and over. Bet jeli does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on bet jeli or provided personal data to us, please contact the support team immediately at [email protected].

Upon receiving a verified report that a minor has registered on bet jeli, we will immediately close the account, delete the associated personal data and return any deposited funds to the payment source, subject to verification.

12. Policy Changes

Bet jeli may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

Where changes are material — meaning they significantly affect how we collect or use your personal data — bet jeli will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how bet jeli protects your privacy.

Your continued use of the bet jeli platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact the support team to close your account.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bet jeli handles your personal data, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the bet jeli platform
• FAQ: Visit our FAQ page for answers to common questions

For data rights requests specifically, please email [email protected] with the subject line "Data Rights Request" and include your registered account username so we can locate your records quickly.